Blackberry users complain of ongoing email delays

November 9, 2011
Research In Motion said Wednesday it is investigating reports of Blackberry users still experiencing email woes, after a service outage affected millions of people worldwide last month.

Research In Motion said Wednesday it is investigating reports of Blackberry users still experiencing email woes, after a service outage affected millions of people worldwide last month.

"We're getting reports that some users are experiencing delays," the Canadian company said in a . "We're investigating and will update you ASAP (as soon as possible)."

RIM's network services for the popular were down intermittently for up to three days in October in , the Middle East, Africa, Europe, and North and South America.

RIM blamed the failure of a "core switch" at a facility in Europe as well as a backup mechanism for the initial problem, knocking out emails and messaging for users.

The problems cascaded as emails backed up at the company's server hubs.

RIM has set out to make amends with customers by offering $100 worth of premium applications such as games and hands-free operating programs.

Meanwhile, lawsuits in the United States and Canada were filed seeking class action status to represent all BlackBerry users in the respective countries and call for RIM to pay unspecified cash damages.

RIM's stock fell 3.11 percent Wednesday in Toronto to CAN$18.14 (US$17.74).

Explore further: BlackBerry outage hits Europe, Middle East, Africa (Update)

Related Stories

BlackBerry services hit for second day

October 11, 2011

(AP) -- BlackBerry users across Europe, the Middle East and Africa were hit with service disruptions to their smartphones for a second day after an unexplained glitch cut off Internet and messaging services for large numbers ...

BlackBerry woes caused by 'core switch failure'

October 11, 2011

(AP) -- Email and messaging glitches that have plagued BlackBerry users around the world for a second day were caused by a core switch failure, the smartphone's maker said Tuesday.

Latest BlackBerry woes caused by email backlog

October 12, 2011

Three days of BlackBerry outages that spread to North America on Wednesday are being caused by a backlog of emails from Europe, the system's under-pressure owners said.

RIM rallies developers to burnish BlackBerry

October 17, 2011

Research In Motion (RIM) kicks off a major software developers conference Tuesday as the BlackBerry maker tries to burnish its tarnished image and stop losing ground to rivals.

BlackBerry outage triggers lawsuits

October 27, 2011

Research In Motion is being sued in the United States and on its home turf in Canada for a BlackBerry service outage that affected millions of people worldwide.

Recommended for you

Internet giants race to faster mobile news apps

October 4, 2015

US tech giants are turning to the news in their competition for mobile users, developing new, faster ways to deliver content, but the benefits for struggling media outlets remain unclear.

Radio frequency 'harvesting' tech unveiled in UK

September 30, 2015

An energy harvesting technology that its developers say will be able to turn ambient radio frequency waves into usable electricity to charge low power devices was unveiled in London on Wednesday.

Professors say US has fallen behind on offshore wind power

September 29, 2015

University of Delaware faculty from the College of Earth, Ocean, and Environment (CEOE), the College of Engineering and the Alfred Lerner School of Business and Economics say that the U.S. has fallen behind in offshore wind ...

1 comment

Adjust slider to filter visible comments by rank

Display comments: newest first

not rated yet Nov 10, 2011

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.