Skype scrambles after service trouble

May 26, 2011
Skype on Thursday was scrambling to fix a problem that caused the globally popular Internet telephone service to crash for some users.

Skype on Thursday was scrambling to fix a problem that caused the globally popular Internet telephone service to be inaccessible for a "small number" of users.

"A small number of you may have had problems signing in to Skype," Skype engineer Peter Parkes said in an update at the Luxembourg-based firm's blog.

"This predominantly affects people using Skype for Windows," he continued. We have identified the problem and will issue a fix in the next few hours."

His message included step-by-step instructions for Skype users to correct the problem on computers powered by Windows, Linux, or Macintosh operating systems.

Skype spokesman Chaim Haas said that while some users had trouble signing in, the service never went out and its computers didn't crash.

Skype was up and running, with 25 million people logged in early Thursday afternoon, according to Haas.

"Engineers have been hard at work all day and a formal fix will be pushed out shortly," Haas said of the situation.

The problem came just weeks after Microsoft sealed a deal to buy the Internet voice and video leader for $8.5 billion dollars in a move aimed at boosting its presence in an online arena dominated by Google and Facebook.

The purchase of Skype, which reportedly also attracted interest from Cisco, Facebook and Google, is the largest ever by Microsoft and gives it control of one of the few companies whose name has become a verb, as in to "skype."

Skype users can make low-cost or free phone calls over the Internet using their computers or smartphones. Skype bypasses the standard telephone network by channeling voice and video calls over the Web.

Explore further: Vatican's manuscripts digital archive now available online

add to favorites email to friend print save as pdf

Related Stories

Facebook joins forces with Skype

Oct 14, 2010

Skype and Facebook joined forces Thursday to let users of the popular Internet communications service chat with their friends on the booming social network.

Skype comes to iPhones on Tuesday

Mar 30, 2009

Skype has confirmed that a free software application enabling iPhone owners to use its Internet telephone service will be available in Apple's online App Store beginning Tuesday.

Recommended for you

Kickstarter suspends privacy router campaign

Oct 20, 2014

Kickstarter has suspended an anonymizing router from its crowdfunding site. By Sunday, the page for "anonabox: A Tor hardware router" carried an extra word "(Suspended)" in parentheses with a banner below ...

User comments : 0