Some Hotmail users report missing e-mails

Jan 02, 2011

(AP) -- Some users of Microsoft Hotmail are starting off the new year scrambling to get back e-mails of old. A chorus of frantic users has posted complaints on Microsoft's online forum that all of their messages have disappeared.

"Please help me get them back," wrote one user under the moniker 'Zacgore' in a post dated Saturday. "All my kids' info and pictures are in there!"

Others complain that the majority of the e-mail in their inboxes was sent to their deleted mail folders instead. It is unclear from the posts how widespread the problem is. The free Web-based e-mail service is the world's most used with about 360 million users globally, according to comScore Inc.

Windows Live support technicians have said in numerous threads that the Hotmail team is aware of the problem and working on a fix.

"At this point it appears to be a limited issue, and Microsoft is working with individual users who are impacted. We apologize for any inconvenience to our customers," spokeswoman Catherine Brooker said in statement Saturday. She declined to disclose what caused the glitch.

Microsoft's forum contains 476 pages of complaints about lost and deleted e-mails that date back to early November.

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User comments : 6

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TheQuietMan
not rated yet Jan 02, 2011
Ouch! After reading this story I checked my email, it is OK. Wonder how good their backup procedures are?
gwargh
not rated yet Jan 02, 2011
In other news, people are still using hotmail.
Doug_Huffman
5 / 5 (1) Jan 02, 2011
Remember SMTP/POP? Remember trust? Forget Y@hoo, forget G00gle, forget Mickey$oft.

Read EFF.org on browser privacy and Evercookie.
Eric_B
not rated yet Jan 02, 2011
I took a hit...

All my hotmail messages were gone...

I have been using a outlook and now thunderbird and fortunately I have backup .pst files.

Those poor kids don't even know what a .pst file is!

I am in the process of transitioning to gmail and paid services.
rwinners
not rated yet Jan 02, 2011
I agree with Doug. POP mail is the way to go. Most webmail providers support POP too.
frajo
not rated yet Jan 03, 2011
I agree with Doug. POP mail is the way to go. Most webmail providers support POP too.
Read Wikipedia's article on IMAP.