Bank of America restores online banking system

Jan 15, 2011 By EILEEN AJ CONNELLY , AP Personal Finance Writer

(AP) -- Bank of America Corp. said its online banking service has been restored for all of its customers, after being inaccessible for some users for most of the day Friday.

The Charlotte, N.C., bank would not say exactly how many of its 29 million online customers were unable to access their accounts during the outage. The problem appeared at around 7 a.m. Eastern time, and was resolved about 5:15 p.m., according to spokeswoman Tara Murphy Burke.

She said the majority of customers could access online banking during the day, but acknowledged that the system was very slow for those who could get in. As news spread of the outage spread during the day, to the website increased and it became even more difficult to access.

Burke said the problem cropped up after a "routine systems change" overnight. The bank's ATM network operated normally throughout the day, she said.

It's not the first time customers of the nation's largest bank have had trouble accessing their accounts. The site was down for about four hours on Aug. 27, and there was another outage about a year ago.

Other have had similar problems, including a problem at Chase.com in September that persisted for more than a day.

In December, Bank of America joined several other financial institutions in refusing to handle payments for WikiLeaks, the secret-releasing organization that is rumored to be preparing a release on the bank itself. The bank's actions followed similar moves by MasterCard Inc. and PayPal Inc. The bank's site did not show any impact from hackers at that time in response to its refusal.

Bank of America shares added 48 cents, or 3.3 percent, in Friday's session to close the week at $15.25.

Explore further: Digital dilemma: How will US respond to Sony hack?

3 /5 (2 votes)
add to favorites email to friend print save as pdf

Related Stories

Who's afraid of Internet banking?

Mar 30, 2005

New research reveals attitudes to Internet banking vary according to gender and race. When it comes to banking by computer, men and women have different perceptions about what matters. And whether customers are Asian, Eur ...

Human error puts online banking security at risk

Nov 07, 2007

Using an SMS password as an added security measure for internet banking is no guarantee your money is safe, according to a new Queensland University of Technology study which reveals online customers are not protecting their ...

Recommended for you

Digital dilemma: How will US respond to Sony hack?

Dec 18, 2014

The detective work blaming North Korea for the Sony hacker break-in appears so far to be largely circumstantial, The Associated Press has learned. The dramatic conclusion of a Korean role is based on subtle ...

UN General Assembly OKs digital privacy resolution

Dec 18, 2014

The U.N. General Assembly has approved a resolution demanding better digital privacy protections for people around the world, another response to Edward Snowden's revelations about U.S. government spying.

Online privacy to remain thorny issue: survey

Dec 18, 2014

Online privacy will remain a thorny issue over the next decade, without a widely accepted system that balances user rights and personal data collection, a survey of experts showed Thursday.

Spain: Google News vanishes amid 'Google Tax' spat

Dec 16, 2014

Google on Tuesday followed through with a pledge to shut down Google News in Spain in reaction to a Spanish law requiring news publishers to receive payment for content even if they are willing to give it away.

User comments : 0

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.