Bank of America restores online banking system

January 15, 2011 By EILEEN AJ CONNELLY , AP Personal Finance Writer

(AP) -- Bank of America Corp. said its online banking service has been restored for all of its customers, after being inaccessible for some users for most of the day Friday.

The Charlotte, N.C., bank would not say exactly how many of its 29 million online customers were unable to access their accounts during the outage. The problem appeared at around 7 a.m. Eastern time, and was resolved about 5:15 p.m., according to spokeswoman Tara Murphy Burke.

She said the majority of customers could access online banking during the day, but acknowledged that the system was very slow for those who could get in. As news spread of the outage spread during the day, to the website increased and it became even more difficult to access.

Burke said the problem cropped up after a "routine systems change" overnight. The bank's ATM network operated normally throughout the day, she said.

It's not the first time customers of the nation's largest bank have had trouble accessing their accounts. The site was down for about four hours on Aug. 27, and there was another outage about a year ago.

Other have had similar problems, including a problem at Chase.com in September that persisted for more than a day.

In December, Bank of America joined several other financial institutions in refusing to handle payments for WikiLeaks, the secret-releasing organization that is rumored to be preparing a release on the bank itself. The bank's actions followed similar moves by MasterCard Inc. and PayPal Inc. The bank's site did not show any impact from hackers at that time in response to its refusal.

Bank of America shares added 48 cents, or 3.3 percent, in Friday's session to close the week at $15.25.

Explore further: Who's afraid of Internet banking?

0 shares

Related Stories

Who's afraid of Internet banking?

March 30, 2005

New research reveals attitudes to Internet banking vary according to gender and race. When it comes to banking by computer, men and women have different perceptions about what matters. And whether customers are Asian, European ...

Human error puts online banking security at risk

November 7, 2007

Using an SMS password as an added security measure for internet banking is no guarantee your money is safe, according to a new Queensland University of Technology study which reveals online customers are not protecting their ...

Recommended for you

Team develops targeted drug delivery to lung

September 2, 2015

Researchers from Columbia Engineering and Columbia University Medical Center (CUMC) have developed a new method that can target delivery of very small volumes of drugs into the lung. Their approach, in which micro-liters ...

Not another new phone! But Nextbit's Robin is smarter

September 2, 2015

San Francisco-based Nextbit wants you to meet Robin, which they consider as the smarter smartphone. Their premise is that no one is making a smart smartphone; when you get so big it's hard to see the forest through the trees. ...

Team creates functional ultrathin solar cells

August 27, 2015

(Phys.org)—A team of researchers with Johannes Kepler University Linz in Austria has developed an ultrathin solar cell for use in lightweight and flexible applications. In their paper published in the journal Nature Materials, ...

Magnetic fields provide a new way to communicate wirelessly

September 1, 2015

Electrical engineers at the University of California, San Diego demonstrated a new wireless communication technique that works by sending magnetic signals through the human body. The new technology could offer a lower power ...

0 comments

Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.