T-Mobile halts Sidekick sales after data loss

October 12, 2009
People walking past a logo of German telecommunications giant Deutsche Telekom in Hanover. US wireless carrier T-Mobile temporarily halted sales of the Sidekick mobile phone Monday after a server failure caused many customers to lose personal data such as contacts and calendar items.

US wireless carrier T-Mobile temporarily halted sales of the Sidekick mobile phone Monday after a server failure caused many customers to lose personal data such as contacts and calendar items.

Sidekick models were listed as "temporarily out of stock" on the website following the incident with data services provider Danger, a subsidiary of Microsoft.

T-Mobile and Microsoft/Danger apologized to customers for the data loss in a statement over the weekend.

"Regrettably," they said, "personal information stored on your device -- such as contacts, calendar entries, to-do lists or photos -- that is no longer on your Sidekick almost certainly has been lost as a result of a server failure at Microsoft/Danger."

T-Mobile, a subsidiary of , and Microsoft/Danger promised an update on the situation on Monday but said the likelihood of recovering the lost personal information was "extremely low."

Douglas McIntyre, an analyst at 247WallSt.com, said T-Mobile has about one million Sidekick users and the data loss was a disaster for Microsoft, which is facing stiff competition from Nokia's Symbian, Apple, and Google's Android in the market for mobile phone software and services.

"The T-Mobile debacle may be a setback from which the world's largest software maker cannot recover," he said. "T-Mobile has a million nervous customers, all due to Microsoft's failure. That is about as bad as PR gets."

More information: Sidekick's lost data gone for good

(c) 2009 AFP

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