'Supportal' Provides Tech Support for Living Room

May 3, 2007

Manufacturers support their own products. But what to do when you're trying to make them work with something else? A new support site, Supportal.com, promises help for both the home and office.

Basically, it's designed to get Dad off the hook at home, and help the SOHO IT professional on the job. "It's aimed at ending the digital finger-pointing around the digital lifestyle," said Ronald Renjilian, president and chief executive of Peak8 Solutions, in an interview.

The company will support "any device or software - customers - use in their digital lifestyle 24 hours a day, 7 days a week."

The site offers a community where consumers can trade tips on setting up a wired living room, and also offers technical support through what the company promises will be a "level 2" support technician, who can attempt to solve problems without reading through a script. Initially, however, customers will be asked to search for their own solution through a downloadable client application.

The site will charge $30 per incident, or $10 a month for a subscription, Renjilian said. In a statement, the company said it would offer a money-back satisfaction guarantee.

The new site was announced at the Parks Associates' Connections 2007 show here.

Copyright 2007 by Ziff Davis Media, Distributed by United Press International

Explore further: How air accident investigators turn disaster into a way of saving lives

Related Stories

Putting homelessness on the map

October 22, 2015

Every two years, Homeward Trust does a count of Edmonton's homeless population. Some 300 volunteers set out along predetermined routes through the city's streets and shelters on one day to create a snapshot of homelessness, ...

Are nature apps interesting enough?

October 23, 2015

The full potential of nature apps for getting the public more interested in ecology and conservation is not being exploited enough, says a new study.

Recommended for you

Glider pilots aim for the stratosphere

November 20, 2015

Talk about serendipity. Einar Enevoldson was strolling past a scientist's office in 1991 when he noticed a freshly printed image tacked to the wall. He was thunderstruck; it showed faint particles in the sky that proved something ...

The ethics of robot love

November 25, 2015

There was to have been a conference in Malaysia last week called Love and Sex with Robots but it was cancelled. Malaysian police branded it "illegal" and "ridiculous". "There is nothing scientific about sex with robots," ...


Please sign in to add a comment. Registration is free, and takes less than a minute. Read more

Click here to reset your password.
Sign in to get notified via email when new comments are made.