Phys.org | Journal of Service Research

Home
Journals
Journal of Service Research

Journal of Service Research is a peer-reviewed academic journal that publishes papers in the field of Business. The journal s editor is Katherine Lemon (Boston College). It has been in publication since 1998 and is currently published by SAGE Publications. Journal of Service Research is abstracted and indexed in, among other databases: SCOPUS, and the Social Sciences Citation Index. According to the Journal Citation Reports, its 2010 impact factor is 1.615, ranking it 39 out of 101 journals in the category ‘Business’.

Publisher

SAGE Publications

Country

United Kingdom

History

1998-present

Website

http://www.sagepub.com/journalsProdDesc.nav?prodId=Journal200746

Impact factor

1.615 (2010)

Some content from Wikipedia, licensed under CC BY-SA

The impact of consumption goals on flat-rate choice

Can you imagine a world where a subway ride becomes the highlight of your day? Where going to the laundromat isn't such a dreary duty? A recent study published in the Journal of Service Research found that our perception of cer ...

Other Sciences - Economics & Business

May 08, 2013

3 / 5 (1)

Coming to a smartphone near you: Personalized experiences

Say au revoir to the concierge. The proliferation of technology focused on finding the best tickets, the hottest restaurants or the next flight out of town may mean it's time to bid adieu to the concierge and other tradit ...

Technology - Software

Feb 19, 2013

2 / 5 (2)

In the digital age, managers can't ignore #angrycustomers

In a digital age where dissatisfied consumers vent their concerns through biting viral videos, nasty blog posts or negative online comments, managers need to develop strategies to soothe angry customers in person as well ...

Other Sciences - Economics & Business

Nov 07, 2012

not rated yet

The manager as matchmaker: Finding the best fit between employee and customer

Matchmaking managers can improve customer relations and increase repeat business by pairing employees and customers with similar personalities, according to a report in the latest edition of the Journal of Service Research.

Other Sciences - Economics & Business

Jul 27, 2012

not rated yet

Marking their territory: Professor studies how customers stake out coffeehouses and cafes

Anyone who frequents a Starbucks at UC Irvine has seen them: customers who camp out at coveted tables. They mark their territory with papers, backpacks, computers and coffee cups. They wear ear buds to discourage ...

Other Sciences - Economics & Business

Jun 12, 2012

3 / 5 (2)

Cafe conquerors use high-tech gadgets to make public spaces their own... for hours

Increasingly "plugged-in" customers are grabbing extra seats, counter space and table tops by using cell phones, laptops and cups of steaming hot coffee to shield others from seemingly public spaces, according to two marketing ...

Other Sciences - Economics & Business

May 08, 2012

not rated yet

Building consumer trust critical to online marketing success, researchers find

(PhysOrg.com) -- With identity fraud and the increasingly open Internet growing, consumers seem less likely to give out personal information online. For e-commerce and online marketers, this is a roadblock to the customer ...

Other Sciences - Economics & Business

Feb 29, 2012

not rated yet

Spectator rage: The dark side of professional sports

Preventing violent outbreaks of "spectator rage", similar to the deadly riots that broke out following a soccer game in Egypt, requires assessment and action by sports team owners and stadium managers, according to a report ...

Other Sciences - Social Sciences

Feb 06, 2012

not rated yet