Journal of Service Research

Journal of Service Research is a peer-reviewed academic journal that publishes papers in the field of Business. The journal s editor is Katherine Lemon (Boston College). It has been in publication since 1998 and is currently published by SAGE Publications. Journal of Service Research is abstracted and indexed in, among other databases: SCOPUS, and the Social Sciences Citation Index. According to the Journal Citation Reports, its 2010 impact factor is 1.615, ranking it 39 out of 101 journals in the category ‘Business’.

SAGE Publications
United Kingdom
Impact factor
1.615 (2010)
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Don't forget the customers after mergers

( —Merging companies that focus on a dual-goal emphasis of simultaneously enhancing efficiency and customer satisfaction show the highest increase in long-term financial performance, according to a new study from ...

dateJan 29, 2014 in Economics & Business
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