Archive: 08/31/2012

Customer service is an emotional experience

You can probably recall a customer service experience that left you feeling good. A recent study has shown not only that positive emotion from sales staff is contagious to a customer, but that a satisfied customer also improves ...

dateAug 31, 2012 in Social Sciences
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UK summers see moth population boom

(Phys.org)—Moths that spend their summers in the UK experience a population explosion with numbers increasing fourfold, a new study suggests, findings that are changing how we view insect migration.

dateAug 31, 2012 in Plants & Animals
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